Please unpack the parcel carefully and retain all packaging materials. You will not get a refund if the return artwork is damaged due to improper packaging.
From the time you receive your purchased artwork, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
Amount of Refund will be deducted for the international shipping cost (two times of shipping).
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased and are not fully satisfied, you have:
- Seven (7) days to contact us about your intent to return the work
- Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us.***
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund.
We will refund to your account, in the same currency, when you make a purchase, after we receive the return artwork in its original condition, without any damages.